Wholesalers, technicians, garage owners and end users in the UK and Ireland will now have access to a direct technical call service
Bradford, UK, 5th July 2017… Federal-Mogul Motorparts, a division of Federal-Mogul LLC, has launched a free technical call centre for customers in several countries in Europe and South Africa. The technical centre is able to respond to enquiries ranging from installation support, part number lookup, trouble-shooting advice, technical issues and F-M Campus support, as well as offering the latest information about new product releases. Telephone calls can be made during regular business hours Monday to Friday. Emails are processed and replied to within 24 hours.
“Customers demand high quality components that they can trust, and also need high levels of support when it is required,” said Marijn Staal, European Trade Marketing and Technical Services Manager, Federal-Mogul Motorparts EMEA. “The technical call centre is a quick, easy and hassle-free way of answering queries. From wholesalers and technicians to end users, the centre is available to all. If they have an issue, they can easily get in contact with our team, who will then be able to provide a solution and get them back to work quickly. We aim to give our customers the highest quality parts, information and support, so it’s a full service offering.”
Federal-Mogul Motorparts supplies a wide range of OE-quality products, including brake components, wipers, ignition and steering and suspension components, through 13 different brands, such as Ferodo®, Champion® and MOOG®. All of these different product areas are catered to in the new technical call centre.
The list of countries that are covered include Austria, France, Germany, Ireland, Poland, United Kingdom, South Africa and Switzerland. The service is set to continually grow, with future expansion to include Russia, Italy and the Benelux.
The UK and Irish technical support line is 00800333 37256. Alternatively, an email can be sent to firstname.lastname@example.org.
Another valuable resource for customers and end users is F-M Campus, a free online learning suite. To sign up and expand your automotive knowledge visit www.fmcampus.eu
Federal-Mogul LLC is a leading global supplier of products and services to the world’s manufacturers and servicers of vehicles and equipment in the automotive, light, medium and heavy-duty commercial, marine, rail, aerospace, power generation and industrial markets. The company’s products and services enable improved fuel economy, reduced emissions and enhanced vehicle safety.
Federal-Mogul operates two independent business divisions, each with a chief executive officer reporting to Federal-Mogul’s Board of Directors.
Federal-Mogul Motorparts sells and distributes a broad portfolio of products through more than 20 of the world’s most recognized brands in the global vehicle aftermarket, while also serving original equipment vehicle manufacturers. The company’s aftermarket brands include ANCO® wipers; Beck/Arnley® premium OE quality parts and fluids; BERU®* ignition systems; Champion® lighting, spark plugs, wipers and filters; Interfil® filters; AE®, Fel-Pro®, FP Diesel®, Goetze®, Glyco®, Nüral®, Payen® and Sealed Power® engine products; MOOG® chassis components; and Ferodo®, Jurid® and Wagner® brake products and lighting.
Federal-Mogul Powertrain designs and manufactures original equipment powertrain components and systems protection products for automotive, heavy-duty, industrial and transport applications.
Federal-Mogul was founded in Detroit in 1899 and maintains its worldwide headquarters in Southfield, Michigan. The company employs nearly 53,000 in 24 countries. For more information, please visit www.fmmotorparts.com.
*BERU is a registered trademark of BorgWarner Ludwigsburg GmbH