Chassis brand invests in customer support to provide a full service offering
Bradford, UK, 20th April 2017… Federal-Mogul Motorparts, a division of Federal-Mogul LLC, has announced the development of a customer support programme through its MOOG® brand. Regular technical and product support updates, along with OE-quality components, enables the brand to offer a complete steering, suspension and wheel end bearings solutions to customers. The first major updates includes two ‘how to’ videos on ball joint installation and wheel alignment and the results of competitor tests. Regular updates will be made throughout the year and will be available online.
“Offering OE-quality products to our customers always needs to be accomplished by providing high-level customer support and service,” said Paul Tersi, Brand Manager Chassis Parts, Federal-Mogul Motorparts, EMEA. “This is why we have invested in a long-term programme that allows technicians to access support for steering, suspension and wheel end bearings, whenever they need it.”
The first installment of MOOG’s programme includes two videos. The first covers a ‘how to’ installation guide and product improvements for ball joints, including insight on how to avoid abrasive wear and corrosion, while the second video informs viewers of tips for wheel alignment. Both videos can be found on the company’s MOOG Parts EMEA YouTube channel. Besides this, a useful syllabus of virtual training modules, which supports career and skills development, is available at www.fmcampus.eu,
MOOG’s programme also offers comparative information on vehicle components through its own testing. The importance of different mechanical characteristics of vehicle components to durability and driving comfort is explained, followed with a competitive test. In this installment, the brand explains how its link stabiliser (FD-LS-0090), for popular Ford models, performs better compared to competitors and OE-equivalents. In this example, MOOG’s stud swing design offers 34⁰ of rotation while the OE angle is 29⁰ which offers better resistance to high loads and therefore higher durability.
MOOG offers the full package of product, support and service to its customers, providing valuable information from a premium supplier. The brand will continue to produce technical support materials throughout the year to inform, educate and help technicians with day-to-day steering, suspension and wheel end bearing servicing complications. For more information about the first update visit www.MOOGparts.eu or contact your local distributor.
Federal-Mogul LLC is a leading global supplier of products and services to the world’s manufacturers and servicers of vehicles and equipment in the automotive, light, medium and heavy-duty commercial, marine, rail, aerospace, power generation and industrial markets. The company’s products and services enable improved fuel economy, reduced emissions and enhanced vehicle safety.
Federal-Mogul operates two independent business divisions, each with a chief executive officer reporting to Federal-Mogul’s Board of Directors.
Federal-Mogul Motorparts sells and distributes a broad portfolio of products through more than
20 of the world’s most recognized brands in the global vehicle aftermarket, while also serving original equipment vehicle manufacturers. The company’s aftermarket brands include ANCO® wipers; Beck/Arnley® premium OE quality parts and fluids; BERU®* ignition systems; Champion® lighting, spark plugs, wipers and filters; Interfil® filters; AE®, Fel-Pro®, FP Diesel®, Goetze®, Glyco®, Nüral®, Payen® and Sealed Power® engine products; MOOG® chassis components; and Ferodo®, Jurid® and Wagner® brake products and lighting.
Federal-Mogul Powertrain designs and manufactures original equipment powertrain components and systems protection products for automotive, heavy-duty, industrial and transport applications.
Federal-Mogul was founded in Detroit in 1899 and maintains its worldwide headquarters in Southfield, Michigan. The company employs nearly 53,000 in 24 countries. For more information, please visit www.fmmotorparts.com.
*BERU is a registered trademark of BorgWarner Ludwigsburg GmbH
Richard Doherty of Market Engineering
+44 (0)1295 277050